Ans: According to me, part 2 essay writing on outsourcing and in-house development of assignment 2 in COIS20025 was the most difficult assessment. In textbook also there was no explanation of in-house development, only    outsourcing was defined.

2. What was difficult about it and how would you suggest it could be improved?

 Ans: When I was doing essay writing on system development methodologies which is part-2 of assignment2 at that time I faced difficulty in research for In-house system related journals and information. It was taken more time for me when compared with other topics in the essay. But the topic is interesting.

3. Name three (3) things you learnt this term in COIS20025.

Ans: I have learned certain things during this term in cois20025 which was very interested which are as under. I really enjoyed it. My most favourite topic is context and 0 Data flow Diagrams. The second thing is Data Dictionary. And the last thing is Entity relation diagram with normalization.

4. What career are you working towards?

Ans: As I heard system analyst is good positions I want to become system analyst after completing my study as well as I also want to earn more money to fulfill the requirements of my family members.

5. How will you be able to use the knowledge and skills learnt in this course in your future career?

Ans: I want to get more knowledge and experience so that when I do work in any company it may useful to me in every step in my future career. This knowledge and skills may have taught me that how to do any process stepwise.

Definition of Out-sourced Development:

Outsourcing is the transfer of information systems development, operation, or maintenance to an outside firm that provides these services, for a fee, on a temporary or long term basis.

1)  Jorgensen, 2002, Software Testing: A Craftsman’s Approach, Edition: 2, illustrated, CRC Press, Boca Raton.

The book describes both the traditional and object-oriented approaches for testing software. The book uses the testing example to present the similarities and differences about traditional and object-oriented approaches. The book expresses the traditional model of software development is the waterfall model. It expresses all the stages about how to use the traditional approaches to test.

At the same time, the book detailed presents the approached of object-oriented to test software. The author describes object-oriented testing for five chapters and expresses many examples for it, and used them in the chapter on object-oriented testing, which he completely revised with regard to UML.

2)  Shelly, G & Rosenblatt, H 2010, Systems analysis and design, 8^th edition, Course Technology, Boston.

According to this academic reference a firm offers outsourcing solution is called a service provider. Some service providers concentrate on specific software applications; others offer enterprise-wide software solutions that integrate and manage functions such as accounting, manufacturing, and inventory control. In addition to this the company can choose to develop its own systems, or purchase, possibly customize, and implement a software package. It develops to handle information requirements for a specific type of business is called a vertical application.

3) Aksin, O & Masini, A 2008, ‘An Empirical Investigation’, Journal of Operation Management, Vol. 26, Issue 2, pg. 239

In the global business competition between organizations is increases day by day and due to this growing pressure each firm shared their services with the outside firm. The service provider generates the application for the customer through which an organization can save a large capital which can be spend on the future development of the organization and generating more revenues. Outsourcing increase the flexibility and security of the business organization and easily get the new changes which are introduces in the market. Print and mail outsourcing is also initiated with the cost reduction strategies. In the market another option is house development in which all the business strategies are developed within in the organization.

 4) Dennis, 2009, System Analysis and Design, 3rd edition, John Wiley & Sons, Hoboken NJ.

Dennis describes that in the outsourcing organization obtaining products and services from the application service provider (ASP) which supplies the software related application over the internet.ASP possess generates a software application, operates it, owns it and holds the server that process the applications. It is better to outsource the information system of the organization because they have more experienced programmers with upgraded technology and more resources to develop an application. There is low rate access and customer is charged according to the apiece –use basis or annually basis which can be easily afford by the firm. If an organization decides to outsource the system it means they could have compromise with their confidential matters and prospect progress. In-house development exists all the functional and technical operations of the system are hold by its own staff members. For development of the software applications the employee should have proper knowledge and skills about the application and its software.

1.  Process 1:

• Process name: FILL ORDER
• Process number: 1
• Purpose: Receives the order from the customer.  
• Input data flows: Ordered food items and the message from the customer.
• Output data flows: Sends ordered cooking list to the cooking system.
• Process description: When the customer comes to order the food then the waiter receives the order and sends the order list to the cooking staff.

Notes: It receives any status messages from the customer.

2.  Process 2: 

• Process name: ORDER PROCESS
• Process number: 2
• Purpose: It cooks the food ordered by the customer and give it to the customer.
• Input data flows: Receives cooking order.
• Output data flows: Payment of bills to the customer and data storage.   
• Process description: After the cooking order prepared at the cooking section the cooked items are send to customer and the item description (price.etc).

Note: Billing must be done very perfectly only to the items ordered by the customer and also the items which are sent from the cooking section.

 3.  Process 3:

• Process name: PAYMENTS OF BILLS
• Process number: 3
• Purpose: Receives the amount from the customer.
• Input data flows: Payments are received from the customer and storage bills from the data storage.
• Output data flows: payment details are sending to the data storage and all reporting’s to the manager.
• Process description: Amounts that are paid by the customer are received and these payment details are stored in the data storage system. All the payment details are sending to the management in the form of reports.

 Ans: The context DFD and 0 DFD for the order system  to complete  thr process for the fast food restaurant  involves the following steps :

In theRestaurant System, An order is made by a customer where he can receive a checking status

• Cooking Staff will be receive the order from the waiter.
• Payment received from the customer can be confirmed by the receipt.
• Manager involves in cas receipts entry to the system which is payed by the customer. 

Context DFD:

Diagram O DFD:

1. Order filled by the customer
2. Process of orderd food
3. Payments of the orderd food

Outsourcing system development:

 When a business corporation hires third party or other company to develop the system is called outsourcing system development. These are some techniques which can be used to collect the data in outsourcing system development:

1. Observation
2. Questionnaires and Surveys

1. Observation:

Observing the system in action provides additional information about the system and its requirements. This technique is beneficial because, with observation accurate data is composed and it reveals that whether actions operate as it is mentioned. One more advantage is that it increases productivity, when the employees knows that they are being observed than they wok carefully.

2. Questionnaires and Surveys:

Questionnaires are the documents which include several types of questions relevant to the system. It is useful for surveys i.e. to obtain information from a large number of people and to obtain information about a wide variety of the issues.

Q. What is involved when developing systems in-house?

In-house System development:

Developing a system in the corporation in-house, where the system is developed by any skilled other company employee is acts as a system analyst. Here all the requests can be easily ascertained, because the employee knows very well about the requirements and shortcomings that are faced by current system. Sampling technique can be used for in-house system development. In sampling Process, Collecting actual documents information is done. It is more precious tool because it tells us the views of overall population accurately. It is basically of three types:

1. Systematic sampling.
2. Stratified sampling.
3. Random sampling.

Q.  What textbooks, journals and/or websites might be useful to search for articles about discussing the topic?

 Research is the most significant technique. Research can be done with Internet, IT journals. Reading this information resources carefully provide a lot of information about the system like system requirements, constraints, shortcoming in present system.
(a)There are numerous web resources available from where we can get the information.
(b)Textbooks are also the valuable resources to obtain information IT magazines and other relevant material can be used.

1Q. What basic functions will the system need to provide?

Ans- The system should have the given below basic functions:

• The system should have the facility to process online booking requests as well as it can handle booking via any other medium. Store the details of address, contact details, date and time of booking checkouts.
• The system should be able to handle with online payments and also with other mode of payments like Cash, EFTPOS and Credit card.

2Q.What information do you need to find out about the business processes to develop a detailed understanding of required system?

Ans – To have a detailed understanding of the required system, some information about business processes is required. It should provide the applicable charges if the customer fails to report the resort after he books.

• Resort should provide the guide facility and also the map of the total place for customer convenience.
• Provide a route map to the Resort for easy access. It should be able to maintain the check in and checkout times of the customer.
• System should be able to display the holiday package by highlighting the package on the website for customer satisfaction.
• System should be able to provide the contact information to the customers for any enquiry or for bookings.
• System should be able to maintain the account records and the customer details.
• Resort should be able to provide the landmark of the place, So that the customer can find the resort easily.
• System should maintain the staff details working for the Resort.